As often as needed and at least once a year each person served at Arc gathers with a team of people called an Individual Support Team. This team includes Arc staff, any other providers, and any family members and friends that the individual invites to be involved in a meeting called a Person-Centered Planning meeting. During this meeting the person served is the center of the discussion. This is a time to talk about the wishes, needs and desires of the individual and to develop a plan that will support the person as they strive to reach their wishes, needs and desires. Arc has a long history of person-centered planning and each Arc staff person strives to make these meetings exciting and productive.

Each person receiving Arc services has a Case Coordinator to assist them in organizing their Arc programming and to help and support them in accessing other available services. Case Coordinators hold at least a Bachelor's Degree and act as the liaison between Arc and family members and other service providers. Case Coordinators also refer people to providers of benefits and services not available through Arc.